Close an Incident

Section Summary: One objective of Incident Reporting tracking is to continuously improve service delivery and outcomes for clients by applying lessons learned from prior incidents. To help facilitate this objective the Incident Reporting application will be enhanced to collect outcomes for individuals, providers and State agencies involved in an incident. These outcomes will then be available via analytic dashboards allowing State staff to see outcome trends and potentially make appropriate system level changes based on that data.

As a Lead Agency Investigator there are several steps that must be completed before an Incident can be closed in the application:

Building a History of Linked Incident for Clients and Staff:

1. For each Client and Staff involved:

2. Click the Find Button.

3. Click Search.

4. If the person is found the system will display their existing unique ID.

5. If the person is not found click Create New.

6. Modify the person’s information as needed and click Save. This assigns a unique ID to the person in the database.

Outcomes:

1. Click the Outcomes tab.

2. Select appropriate Provider, State Agency, Individual Outcomes, and Closure Reason.

Finalize:

1. Click the Finalize tab.

2. Select Close fron the Completion options drop-down, and click Complete. The report is not closed and can be re-opened in the future if needed by opening the report back up and changing the status to Investigating.