Critical Incident Reporting Home

 

Introduction

The Critical Incident Reporting application provides a digital mechanism for submitting Incident Reports to the CYFD Licensing and Certification Authority Bureau (LCA), and to BHSD for Sentinel Events. These reports are intended to facilitate a process of ongoing evaluation to address concerns that help improve service quality for State of New Mexico consumers who receive behavioral health services by identifying and correcting important issues.

The Critical Incident Reporting application workflow for a given report is divided broadly into two major stages:

  1. Report Origination & Submission

  2. Report Investigation

Providers' primary interactions with this digital system occur during the Origination & Submission stage, while CYFD LCA and BHSD users engage primarily in the Investigation stage.

Report Origination & Submission

To ensure the quality of reports accepted for investigation, the Origination & Submission stage includes a workflow for report Review, Commentary, Triage, and Requests for Revisions.

  • When a report is completed by a “Staff” type user at a provider, they submit the report for review (in exceptional cases, this review can be skipped. Details will be provided in a separate help article)

  • A user with a “Reviewer” role is notified to look over the report for completeness and quality

  • The Reviewer adds comments and makes changes to the report as needed

  • The Reviewer can return the report to the originator for revisions, or submit it to the State Agency for Triage

  • Reports returned to the originator trigger a notification to the originator, who can make revisions based on the comments from the Reviewer

  • Reports submitted to the State Agency for Triage Review trigger a notification to that State Agnecy Triage users

  • The Triage user adds comments to the report, then either return the report to the Provider for revisions or Accepts the report as Complete

  • Reports returned for revision trigger notifications to the necessary Provider users, who revise the report based on the comments from the Triage user

  • Provider users resubmit the report to State Agency for another Triage Review

  • Triage users can also create new incident reports as needed

The processes of Review, Revision, Submission, and Triage Review can occur as many times as needed before a report is deemed acceptable. Once a report is accepted by the State Agency, it can be Investigated

Information on the Investigation Stage will be provided in separate help articles.