Contact Support

Please send your question or issue to us via email. Please remember that it is a HIPAA Violation to send client/patient names through email; please use the system assigned ID for the Critical Incident Report.

For any issues please explain the issue you encountered and the steps completed before the issue occurred. If possible include screen shots - without client/patient information. This will help us to reproduce the issue and assist us to triage.

Please send your email to: support@fallingcolors.com

This will create a help desk ticket and you will receive a response within 24 hours.

Please send a new email for each new issue. Please do not reply to a previous email conversation with our support team. This creates a new ticket. The support team is then better able to track tickets and analyze data about issues and inquiries. Thank you.

Your Falling Colors Support Team

Support operates 9am-5pm MST, Monday-Friday, except holidays.