Log in to the Secure File Transfer Protocol (SFTP)

The Secure File Transfer Protocol (SFTP) is a file transfer application managed by Falling Colors. It allows users to share information in a secure application, should the information contain PHI or other secure information. Fulfilled data requests that contain protected health information will be relayed through the SFTP.

How do I obtain access to the SFTP?

Access to the SFTP is granted on a needs basis. If you:

Are a Lead Agency Manager overseeing the processing of Scopes of Work.
Are responsible for reviewing and filing provider audits.
Need to obtain a fulfilled data request from Falling Colors.
Special use cases as needed (to limit the transfer of PHI).

If a need for access has been determined, the Falling Colors Support Team will configure your account and send you an invitation and a secure password to log in. Approval for SFTP access will be advised by Falling Colors' Compliance Team as it pertains to the intended request.

Please note, that the SFTP is not designed to accommodate large provider access and should only be used for data retrieval to ASO-related processes.

How do I log in to my SFTP account?

Once an SFTP account has been created for you, you will receive two emails:

An initial registration email with login instructions.
A secure password to access your account.

To log in, click here: https://transfer.fallingcolors.com/WebInterface/login.html#/

If you have forgotten your password, click on the Reset My Password link. Passwords must be reset every 90 days.

If you receive a message that your account has expired due to inactivity, contact support@fallingcolors.com to request a reactivation. Accounts go inactive after 90 days of inactivity.

How do I use the SFTP?

Explore Folders:

Depending on your access, you will either see a Folder(s) or File(s). Click on a Folder to review documents within the Folder.

Download Documents:

Click on the Name of a file to download it to your computer.

Upload Documents:

Click on the Add Files… button to upload documents into the specific SFTP folder you are reviewing.

Or, drag and drop files from your computer directly into the SFTP.

Missing a Folder?

Access in the SFTP is scoped to folder(s) and file(s). Depending on your access, you may see a limited number of files. If you require additional access, please contact Falling Colors Support.