Submit a Letter of Direction (LOD)

1 Letter of Direction (LOD)
- 1.1 Steps to Take (LOD):

Letter of Direction (LOD)

Member Agencies can provide Letters of Direction (LOD) to Falling Colors to take certain actions, for example:

Fee schedule changes:
- Adding/Removing Licensure or Certifications.
- Adding/Removing Services.
- Adding/Removing Service Rules.
- Adding/Removing Rates for Services.
- Retroactive Service Rate Increases.
Making a one-time payment to a vendor without an executed SOW.
Reallocations of paid funds to another fund source.
Mass Open Billing Window Requests for a project(s).

Steps to Take (LOD):

Download the LOD Template here:

Use this form to indicate the needed actions and responsibilities of Falling Colors and your Agency.

Ensure your LOD has a unique Title (Re:) that indicates the LOD # and, if needed, the specific intention.
Under Purpose, include a distinct summary of the intention of the LOD, why the requested action is being placed in an LOD, and the final goal result.
If no meeting is needed, please submit the LOD Draft to Falling Colors. Drafts of LODs and/or BLODs must be submitted to support@fallingcolors.com for FCC review once approved by the Lead Agency and prior to signature routing.

If there are any new Projects, Fund Sources, Providers, or other important information, please reach out to Falling Colors (support@fallingcolors.com) to schedule a preliminary meeting with our team to discuss these details. These new items must be set up in the Falling Colors application prior to the LOD being submitted for implementation in NMSTAR.

This is to ensure FCC is aware of the requested change(s), can add additional comments, consider impacts, and has reviewed/approved the LOD for implementation in NMSTAR and it is ready for signature routing.

Once an LOD has been reviewed and approved by Falling Colors, it must then be routed to FCC CEO Jorie Koster-Hale (jorie@fallingcolors.com) for Final Signature and for FCC to implement the LOD in the NMSTAR Application.

Prior to signature, please ensure all requested actions are accurate to the intention of the LOD and understood by all parties.

All LODs should include a potential target date, allowing adequate time for LOD signatures and execution.