The following is an overview of the flow of Falling Colors NMSTAR Vendor Registration and Contracting Process. This must occur before funds can be allocated to a Vendor.

Step 1: Initiating the Process

In order to Onboard a New Vendor/Provider in NMSTAR, the Lead Agency reaches out to FC Support (support@fallingcolors.com) with their:

1. Approval of the request.

2. Basic Contact Information of the new provider.

3. The Lead Agency Approved Scope of Work.

Step 2: Collecting Information

Falling Colors Support does our internal compliance checks and then initiates NMSTAR Vendor Registration with the new Vendor. To start registering the Vendor, Falling Colors Support sends the new Vendor our:

1. Required Vendor Registration Documents:

   1. Vendor Registration Form (if needed)

   2. EFT Form.

   3. W-9 Form.

Step 3: Contracts and SOWs

Via SignEasy, Falling Colors Support sends the:

1. Lead Agency Approved SOW.

2. Falling Colors Contracts:

   1. Client Services Agreement OR Non-Client Services Agreement.

   2. Business Associate Agreement.

Step 4: Profile Submission

Falling Colors Support stands by for Vendor to:

1. Complete and submit their STAR Vendor Profile.

2. Sign the required contracts.

   1. Lead Agency SOW.

   2. Falling Colors Contracts.

Both must be completed in order to proceed.

Step 5: EFT Verification and Attestation

Once the Vendor submits the NMSTAR profile, Falling Colors Support will review the profile to ensure the required information is properly filled out and uploaded and get it approved.

If approved, Falling Colors Support will:

1. Add the Vendor’s EFT instructions to STAR to initiate the EFT verification process.

2. Send the required annual attestation from NMSTAR.

If more information is required, Falling Colors Support will work with vendor to get that taken care of.

Step 6: Executed SOW

Once the SOW and Falling Colors contracts are signed, FC Support will send the Lead Agency the executed SOW and let them know the Provider is registered in NMSTAR and fully contracted so they’re ready to receive their allocation in STAR via CRF.

Step 7: CRF for Allocation

The Lead Agency then reviews the Burn Rate in NMSTAR and submits a Change Request Form (CRF) to Falling Colors Support for processing to allocate funding. CRF forms can only be processed once an SOW has been executed.

Step 8: Granting User Access

Falling Colors Support will then update the Vendor’s NMSTAR Permissions to enable billable access to the allocated funding.

Falling Colors Support (support@fallingcolors.com) will offer training to the provider and will be glad to assist them whenever they need help. Falling Colors also has several helpful STAR Manuals & Guides for the Vendor’s quick reference and review.

Step 9: Service Submission and Payment

The Vendor submits services to the Lead Agency in NMSTAR and invoices are generated for Lead Agency approval in NMSTAR. Once approved, invoices are reviewed and approved for payment by Falling Colors. Falling Colors processes invoices for payment each week on Wednesday mornings.