This guide is for users with Admin permissions only. If you are a Healthcare Provider or a Care Coordinator, you will not be able to complete these steps.

Step 1

Click User Management in the left sidebar.

Step 2

Here you can see a list of all the users that you manage, listed by name and email address.

Step 3

Use the toggle switches to enable and disable roles for existing users.

Organization Type	Role	Level of Access

Organization Type	Role	Level of Access
Host Orginzation	Administrator	View all Users and Roles across all Organizations View, Update, Delete, and Invite Users in their own organization View and Create new Organizations
Oversight Organization	Administrator	View, Update, Delete, and Invite Users in their own Organization
Oversight Organization	CARA Admin	View, Update, Delete, and Submit Plans of Care to MCOs across Network (all Orgs) (Only Submitted/Assigned Plans, so only when completed by Provider and Submitted to an MCO) View Organizations in Network Can View, Invite, Update, and Delete any users at MCO organizations
Hospital Organization	Administrator	View, Update, Delete, and Invite Users in their own Organization
Hospital Organization	Healthcare Provider	Create, View, Update, Delete, and Submit Plans of Care to MCOs in their own Organization only (Note: Can only submit once to an MCO)
MCO Organization	Administrator	View, Update, Delete, and Invite Users in their own Organization
MCO Organization	Care Coordinator	View, Update, and Submit Plans of Care to MCOs that they have been assigned to Assign Care Coordinator to another user or to no one (lose View access)
MCO Organization	Manager	View Plans of Care assigned to the MCO Assign Care Coordinators to Plans of Care
Central Intake Organization	Administrator	View, Update, Delete, and Invite Users in their own Organization
Central Intake Organization	Supervisor	View Plans of Care across the Network (all orgs) that have been Submitted/Assigned View Organizations in Network

Step 4

As an Admin, you can also reset passwords for users in your organization. Simply click the padlock icon for the appropriate user, and they will receive a reset password link at the email address associated with their account.

As an Admin, you can delete users who have left your organization and no longer need access. Simply click the trashcan icon for the appropriate user and they will be removed from the list.

New Mexico Healthy Families

Manage User Access

Analytics

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Step 4

If you have any issues, please reach out to support@fallingcolors.com.

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