Make a Call
Step 1
From the main dashboard, click the orange “Start a Call” button.
Step 2
The system will randomly select an individual for you to call. At the top of the screen, you’ll see their name, gender, and language. If the call is for a Family survey, the guardian’s name will appear, if known.
Below this, a turquoise bar shows the number of times the individual has been called, as well as the last response. If they’ve been called before, the Call History tab will display details.
If you see a number next to the Notes tab, click on it to see whatever information a previous caller thought would be useful to know.
When you're ready, click "Make Call" to begin, or click "Do Not Make Call" to return to the dashboard.
Step 3
Call the number displayed, and enter a response:
If no one answers, choose "No Response."
If the individual asks to reschedule the call, choose "Reschedule" and enter the desired callback day, time, and any notes you think would be helpful to know.
To retire the number from the sample pool, choose "Retired" and select a reason. We've provided several of the most common reasons, such as wrong numbers, number out of service, etc. If the reason isn't listed, click "Other" and briefly explain.
If you know the individual or for any other reason should NOT administer their survey, choose "Abdicated."
Step 4
After choosing any of these options, click "Submit" at the bottom right of the screen to return to the dashboard.
Step 5
To begin a survey with the individual, choose “Survey,” then select the language. If the individual prefers to complete the survey in Spanish, you may reassign to a Spanish speaker or proceed with the survey.
Ask each question as written and select the individual’s response. You don’t have to click exactly in the circle – clicking anywhere on the answer will select it.
Step 6
Some questions will bring up additional questions, depending on the response. For example, Adult question 37 asks whether the individual received medication as part of their treatment. If they answer Yes, questions 37a, 37b, and 37c appear. Otherwise, you won’t see the sub-questions.
The final question is open-ended, not multiple choice. Type the individual’s answer as accurately as you can.
Step 7
As you complete the survey, you’ll see a timer in the bottom left corner telling you how long you’ve been on the call. At the bottom right are two buttons.
If the call disconnects while your survey is in progress, click “Save Dropped Call.” When you return to the dashboard, look in the Dropped Calls tab to find it and pick up where you left off.
Step 8
When the survey is complete, click “Submit.”
The system will verify that you've completed all the required answers. If any answers are missing, you'll see a red "Required" label next to the question. Complete the remaining question(s) and submit the survey again.
After you submit the survey, you'll return to the main dashboard, where you can start a new call.