Supporting Documentation Service

If your project utilizes the Supporting Documentation service, please see the following information:

What is the Supporting Documentation Service?

The Supporting Documentation service is a $0 encounter that can be utilized to affiliate additional documentation with billable services.

Not all STAR Encounter Services are configured to collect documentation. Some STAR Encounter Services have a specific number of documentation slots. To ensure documentation can be affiliated with your billable services, the Supporting Documentation service can be used to help submit your documentation.

How do I use the Supporting Documentation Service?

1. First, you must enter a billable service. (Programmatic Supplies and Expenses, Outreach, Training, etc.)

2. Once you have submitted a billable service, you can then use the Supporting Documentation Service.

3. When adding the Supporting Documentation service, you must:

   1. Enter the same Fund Source as the submitted billable service.

   2. Enter the same Dates of Service as the submitted billable service.

4. Upon the next invoice generation date, the submitting Supporting Documentation service and its documents will be bundled into an invoice alongside the corresponding billable services.

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I don’t see this as an option. How can I use it?

If there is a need to submit additional documentation for a project and you do not see the Supporting Documentation service as an option, please reach out to support@fallingcolors.com for assistance and troubleshooting.

How does this service work?

1. The Supporting Documentation service is a $0.00 service that can only be used to submit documentation alongside pending billable services. 

2. The Supporting Documentation service can only be utilized during the following conditions:

   1. When a provider initially submits their billing, they will enter their billable services. If they need to add more documentation, they can use the Supporting Documentation service so long as the listed fund source and service dates match one of their existing billable services. The Supporting Documentation service can be used here because all of the billable services are pending and not on an invoice.

   2. If an invoice has been marked for corrections because it requires additional documentation, the Supporting Documentation service can then be added to the existing service so long as when it is added the listed fund source and service dates match one of the existing services on the invoice.

3. The Supporting Documentation service cannot be submitted on its own. It must be tied to a service that has not yet been submitted for payment to be submitted in STAR. All invoices in STAR must be attributed to a billable amount for an invoice to be generated. We are not able to generate invoices for $0.00.

4. The Supporting Documentation service cannot be submitted onto a paid invoice.

5. The Supporting Documentation service is utilized by numerous providers and we are unable to change the rule that requires a pending billable service to be submitted first.

FAQ