Add/Remove a User in STAR

User Management in STAR is managed by the Falling Colors Support Team. To request a new user, please reach out to us at support@fallingcolors.com.

All STAR user requests must have Vendor Administrator or Executive Contact approval.

To request a new user, please contact your Vendor Administrator at your provider or ensure that they are cc’d on your inquiry to the Falling Colors Support Team. Each Provider/Organization has at least one Vendor Administrator, who is the designated person able to add users, remove users, and update permissions.

If you are unsure who these Vendor Administrators are, we are happy to help you identify them.

Please email your request to support@fallingcolors.com

No forms are required at this time.

In your email, please include the following:

1. The new user’s First Name and Last Name.

2. The new user’s Email Address.

3. The Provider Site / Location the user will be entering information for - this is important if your agency has more than one site listed in Star.

4. The specific Projects the user will need access to. (Claims, CareLink, Treat First, etc.)

5. The level of access the user will need. It will be one of three choices:

   1. Vendor Access (project-level access)

   2. Vendor Administrator Access (administrator access)

   3. Financial Administrator Access (only for agencies submitting claims to the State)

As a very helpful shortcut, you may request mirrored access if there is another employee at your site that you wish to replicate the permissions of.

Removing Users:

If you are requesting to Remove a user, simply email support@fallingcolors.com with the First Name, Last Name, and Email Address of the user who no longer needs access to STAR. Vendor Administrator approval is required.