Treat First - BHSD

To register a client, review our guide here: Client Registration

Purpose and Introduction

This document describes the basics of navigating the STAR Treat First application.

General Information

1. You must have your own unique email address to have an account.

2. All activity done using an account is tracked and recorded in STAR. Do not share your account information.

3. It is important to know your organization's primary and/or secondary account manager for STAR. They will be able to answer most questions for you about how they want you to use the application.

4. Online videos, super-quick guides, and comprehensive user guides are available on Manuals and Guides. For questions that can’t be answered by the online resources or your primary/secondary contact or any issues you may encounter in STAR, please email support@fallingcolors.com to create a support ticket.

5. Any identifying client information sent through email is a HIPAA violation. Use only the STAR Client ID when needing to reference a specific client.

6. The Tracking module for any given program provides quick links and information about important items specific to the program. This is located on the landing page for the program.

Client Find

 Tip: Find is used to find clients registered at your provider only.

 From the Home screen:

1.  Click Client, Find Client.

2. Click the First Name field and enter the name.

3. Click the Last Name field and enter the name.

4. Click the Date of Birth Field and enter DOB.

5. Click the Individual ID field and enter ID.

6. Click the Last 4 SSN field and enter the last 4 digits of the SSN.

7. Click Medical Record Number and enter the number.

8. Click the Medicaid ID field and enter the number.

   1.  Tip: Not all fields are required to Find a Client. You can Find by First Name only as an example.

9. Click Find Client.

10. Click the Client ID of the individual found on the list of possible matches.

11. The Client Dashboard is displayed.

Open

Client Contact Information

From the Client Dashboard:

1. Click the Profile or Contact tab.

2. Click any of the fields and enter/edit the information.

3. Click Save.

Open

Client Mandated Data

From the Client Dashboard:

1. Click the Mandated Data tab.

   1. The Mandated Data tab will have an orange exclamation indicator if Initial Registration is missing, or if the last record occurred over 210 days ago.

2. Click on any of the completed records to view that Mandated Data record.

3. Click Cancel to return to the Mandated Data tab, or click any of the other tabs on the Client Dashboard.

Client Visits

From the Client Dashboard:

1. Click the Treat First Visits tab.

2. Click Visit Date to view details.

Reports

From the Home screen:

1. Click Run Report drop-down and click report.

2. Click/Select Report Criteria.

3. Click Run Report.

4. Report details are displayed.

Questions

For any questions, email support@fallingcolors.com