If your project utilizes the Supporting Documentation service, please see the following information:
What is the Supporting Documentation Service?
The Supporting Documentation service is a $0 encounter that can be utilized to affiliate additional documentation with billable services.
Not all STAR Encounter Services are configured to collect documentation. Some STAR Encounter Services have a specific number of documentation slots. To ensure documentation can be affiliated with your billable services, the Supporting Documentation service can be used to help submit your documentation.
How do I use the Supporting Documentation Service?
First, you must enter a billable service. (Programmatic Supplies and Expenses, Outreach, Training, etc.)
Once you have submitted a billable service, you can then use the Supporting Documentation Service.
When adding the Supporting Documentation service, you must:
Enter the same Fund Source as the submitted billable service.
Enter the same Dates of Service as the submitted billable service.
Upon the next invoice generation date, the submitting Supporting Documentation service and its documents will be bundled into an invoice alongside the corresponding billable services.
I don’t see this as an option. How can I use it?
If there is a need to submit additional documentation for a project and you do not see the Supporting Documentation service as an option, please reach out to support@fallingcolors.com for assistance and troubleshooting.
FAQ
I keep getting an error message and can’t submit the service. What do I do?
Please ensure that you have utilized the same Fund Source and Dates of Service of a billable service. STAR will need to know what the documentation is for in order to ensure it ends up on the right invoice.
Can I submit my billing using the Supporting Documentation service?
No, this is a non-financial service. You’ll see there are no opportunities to indicate a cost of activity on this service.
How do I delete a Supporting Documentation service?
If your service is on an invoice, it will need to be moved to a state of Corrections Required so it can be deleted.
If your service is not on an invoice, locate it in the Add Service tool and click on the trash can icon to remove it.