The Secure File Transfer Protocol (SFTP) is a file transfer application owned and managed by Falling Colors. It intends to allow users to share information in a secure application, should the information contain PHI or other secure information. Fulfilled data requests that contain protected information will be relayed through SFTP.
How do I obtain access to the SFTP?
Access to the SFTP is granted on a needs basis. If you:
Are a Lead Agency Manager overseeing the processing of Scopes of Work.
Are responsible for reviewing and filing provider audits.
Need to obtain a fulfilled data request from Falling Colors.
If a need for access has been determined, the Falling Colors Support Team will configure your account and send you an invitation to log in.
Please note, that the SFTP is not designed to accommodate large provider access and should be used for data retrieval or ASO-related processes.
How do I log in to my SFTP account?
Once an SFTP account has been created for you, you will receive two emails:
An initial registration email with login instructions.
A secure password to access your account.
To log in, click here: https://transfer.fallingcolors.com/WebInterface/login.html#/
If you have forgotten your password, click on the Reset My Password link.
If you receive a message that your account has expired due to inactivity, contact support@fallingcolors.com to request a reactivation.
How do I use the SFTP?
Explore Folders:
Depending on your access, you will either see a Folder(s) or File(s). Click on a folder to review documents within the Folder.
Download Documents:
Click on the Name of a file to download it to your computer.
Upload Documents:
Click on the Add Files… button to upload documents into the specific SFTP folder you are reviewing.
Or, drag and drop files from your computer directly into the SFTP.
Missing a Folder?
Access in the SFTP is scoped to folder(s) and file(s). Depending on your access, you may see a limited number of files. If you require additional access, please contact Falling Colors Support.
Add Comment