System Users/Functions

The DDC application has 3 primary users:

DDC Coordinators:

• Register clients

• Create cases

• Update case data and close cases as appropriate

• Create referrals to service providers

• Terminate referrals to service providers

• Have access to all client level data

• Upload documents

• Share documents with appropriate providers

• Have oversight of all vendor activities

Vendors-Treatment Guardians:

• Register clients

• Accept and Decline referrals

• Add client notes

• View case documents that have been shared with them by a coordinator

• Upload case documents and replace or remove documents they’ve uploaded

• Add services

Referral-Professional Guardians, Court Visitors, and Attorneys:

• Accept and Decline referrals

• View case documents that have been shared with them by a coordinator

• Upload case documents and replace or remove documents they’ve uploaded

• Add client notes

• Add services for an active referral

Note: A referral provider cannot register clients or bill for services not associated to a case referral.

Tip: To request access for a new user at your facility-Send an email request to support@fallingcolors.com. Please provide the Name of the Organization and Location, person’s First and Last Name, their Email Address, and the permissions needed based on the list above.