1. If you’ve noticed that uploads have stalled, open a support ticket with Methasoft as soon as you can. It’s important to reach out to Methasoft before Falling Colors, because they can take a first-hand look at the upload process and diagnose the issue.
2. If Methasoft needs Falling Colors' help, they’ll reach out to us. However, if you do need our help, you can create a support ticket by emailing us at support@fallingcolors.com
3. It’s important that both Methasoft and Falling Colors know the IP address you are using for registry uploads. Make sure to have this information handy, to assist with troubleshooting.
4. We have two guides covering Methadone registry operations in Star:
How to Use the Platform: https://fallingcolors.atlassian.net/wiki/x/FQwWYw
Specifications for Data Files: https://fallingcolors.atlassian.net/wiki/x/9wMWYw