Call Tabs and Results

The CSS Dashboard screen with Surveys and User Name are displayed.

Tip: This screen can be viewed at any time by Clicking Home in the upper right corner of the screen.

 Navigating Call Tabs

1.  Click Today’s Callback Tab.

2. Calls reschedule for today’s calendar date are displayed
   

   

3. Click Dropped Calls Tab.

4. Calls that were dropped while in process are displayed.
   

   

5. Click Spanish Speaking Tab.

6. Spanish speaking designated member calls are displayed
   

   

7. Click Find Tab.

8. Enter search criteria.

9. Click Go.

10. Specific member to call for the survey is displayed.
    

    

     

Navigating Call Results:

1. Click Today’s Results.

2. The graph of today’s results is displayed.
   

   

    

3. Click Overall Results.

4. The graph of overall survey results is displayed.
   

   

5. Click Goal.

6. A graph of the survey member participation is displayed.