Please send your question or issue to us via email. Please remember that it is a HIPAA Violation to send participant names through email, please use the system assigned ID for the participant.
If your question is about a participant and you do not know the individual's ID number, click Client, Find Client, enter their name or part of their name, and click search. Use the ID number when communicating a question about a participant.
For any issues please explain the issue you encountered and the steps completed before the issue occurred. If possible include screen shots. This will help us to re-produce the issue and assist us to triage.
Please send your email to: support@fallingcolors.com
This will create a help desk ticket and you will receive a response within 24 hours.
Support operates 9am-5pm EST, Monday-Friday, except holidays.