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Overview
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Initiating Vendor Registration
Lead Agencies will direct Falling Colors to contract with providers that they wish to work with to deliver billable services. To onboard a new provider into STAR, please complete the following steps:
Please relay the following information to Falling Colors Support:
Legal Name of the Provider (as listed on their W-9).
Points of Contact with their Full Name, Email Address, and if available, a Phone Number.
Provider Vendor Administrator (the individual who will be completing the Vendor Registration process and will need access to NMSTAR).
Provider Signatory Authority (the individual responsible for signature on the Provider Contracts, BAA, and future SOWs).
Scope of Work: to ensure the provider is aware of the deliverables required of them to receive funding once they have registered with Falling Colors, please submit their agency-approved SOW for processing with the onboarding request. Falling Colors requests that the agency-approved SOW is ready for processing at the time of new vendor registration. *Please include Client or Non Client in the services dropdown- these will be the FCC contracts FC Support will send to the new vendor.
Once this information is received, Falling Colors Support will do the following:
Reach out to the identified points of contact and initiate the vendor registration process. This includes:
Collecting Provider-specific information, such as their Address, Phone Number, and additional user information.
Requesting their EFT information, for direct deposit payments from STAR, and their W-9.
Sending them our quick guide to STAR Vendor Registration.
Facilitating either the Client-Based Services or Non-Client Based Services contracts alongside the Business Associates Agreement (BAA) and their SOW.
Using this information to configure the Provider in STAR.
If required, request the annual Attestation form from NMSTAR.
Contracts and Scopes of Work
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The SOW shall cover What, When, Where, Why, Who, and How within the scope description. This should be broad, yet clear without utilizing technical language. Member Agencies shall ensure that travel is considered and reflected within the scope and budget.
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Program Managers are responsible for ensuring that the correct approved services are displayed in NMSTAR thru their read-only access to the vendor/project. For any new services or changes to the vendor/project, Program Managers should contact support@fallingcolors.com. New services require 4-6 weeks for development, testing, and deployment prior to use by the provider for billing. Please see our Encounters Deck for all services currently available for Project configuration in NMSTAR.
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Falling Colors will make
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four attempts to contact and remind providers about unsigned documents. After
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one month we will then inform the member agency of the unsigned documents and cease attempts to contact.
Agencies direct Falling Colors to contract with providers that they want to hire to deliver services and submit billing. Falling Colors needs the below information from a Member Agency in order to contact the provider for onboarding:
Legal Name of Provider (as listed on W-9)
Provider Vendor Administrator-to give NMSTAR permissions to complete the registration
Name/Email Address/Phone
Provider Signatory Authority- to send Contract and Business Associates Agreement + Approved SOW
Name/Email Address/Phone
Scope of Work-we are unable to register new vendors without an approved Scope of Work
Once we have this information, Falling Colors will register the new Vendor in NMSTAR and send the required FCC (nonclient or client services based on SOW) Contracts and Member Agency approved SOW to the Provider's Signatory Authority via SignEasy for signature along with the annual Attestation from NMSTAR.
We will then inform the Member Agency when the provider has completed their registration in NMSTAR, signed the required documents, and is ready for the Member Agency to send Falling Colors either an approved Budgetary Letter of Direction (BLOD) or Change Request Form (CRF) to allocate funding to the provider for billing in NMNMSTAR.
Falling Colors will not allocate funding to providers unless there is a signed SOW for the provider/project and a signed Attestation for the provider.
New Providers are provided training on the NMSTAR application to assist them prior to billing.
*Please refer to the How-To section for details on How to submit BLODs and CRFs.
Falling Colors will make 4 attempts to contact and remind providers about unsigned documents. After 1 month we will then inform the member agency of the unsigned documents and cease attempts to contact.
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Project and Funding Configurations
New Projects
If a new Project needs to be added to NMSTAR per a new Scope of Work, please complete the attached questionnaire and submit it to support@fallingcolors.com for review and implementation. Falling Colors Support will use this information along with the SOW to configure the project in NMSTAR, as requested.
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Program Name and Project Name.
Project Approvers (Primary, Secondary, Backup).
Recommended Encounter Services per SOW.
Data and Dashboard reporting needs.
Participating providers and allocations.
Provider Assistance
Falling Colors Support is happy to facilitate training and assistance for providers when it is needed. Please reach out to our team should a provider require assistance for:
Onboarding questions or concerns.
Contract questions.
Navigating NMSTAR.
…anything else!
Please reach out to us at support@fallingcolors.com for provider assistance, or direct the providers to our Provider Guides for additional resources.
We’re happy to help!