1. If you’ve noticed that uploads have stalled, open a support ticket with Methasoft as soon as you can. It’s important to reach out to Methasoft before Falling Colors, because they can take a first-hand look at the upload process and diagnose the issue.
https://netalytics.zendesk.com/hc/en-us/requests/new
...
2. If Methasoft needs Falling Colors' help, they’ll reach out to us. However, if you do need our help, you can create a support ticket by emailing us at support@fallingcolors.com
...