ASO Policies and Procedures

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Flow of FCC NMSTAR Vendor Registration and Contracting Process before funds can be allocated to a Vendor.

Step 1.

Lead Agency reaches out to FC Support (support@fallingcolors.com) with their approval/ basic contract info for the new provider along with and the Lead Agency Approved Scope of Work to Onboard a New Vendor/Provider in NMSTAR.

Step 2.

FC Support does our internal compliance checks and then initiates NMSTAR Vendor Registration with the new Vendor. FC Support sends them the required Vendor Registration Documents (EFT and W-9 forms) from the Support Desk (support@fallingcolors.com) to get them registered in NMSTAR.

Step 3.

FC Support sends Lead Agency Approved SOW and required FCC Contracts (Client or Non Client Services + Business Associate Agreement) for review and signature via SignEasy.

Step 4.

FC Support stands by for Vendor to 1). complete and submit their STAR Vendor Profile and, 2). to sign the required contracts (Lead Agency SOW and FCC Contracts). *both must be completed in order to Vendor to move forward.

Step 5.

Once Vendor submits NMSTAR profile, FC support will review profile and if approved, add EFT instructions to profile to initiate EFT verification and will send the required annual attestation from NMSTAR.

Step 6.

Once SOW and FCC contracts are signed, FC Support will send Lead Agency the executed SOW and let them know the Provider is registered in NMSTAR and fully contracted so they’re ready to receive their allocation in STAR.

Step 7.

Lead Agency reviews Burn Rate in NMSTAR and submits Change Request Form (CRF) to FC Support for processing. *CRF will allocate the funds to Provider in STAR but SOW must be executed first.

Step 8.

Vendor’s STAR Permissions are in place once funds are allocated. FC Support (support@fallingcolors.com) can offer trainings to the provider and will be glad to assist them whenever they need help. FCC also has several helpful STAR Manuals & Guides for the Vendor’s quick reference and review.

Step 9.

Vendor submits services to the Lead Agency in STAR and invoices are generated/pending Lead Agency approval in NMSTAR.

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