Submit a Letter of Direction (LOD)

Letter of Direction (LOD)

Member Agencies can provide Letters of Direction (LOD) to Falling Colors to take certain actions, for example:

• Fee schedule changes:

  • Adding Licensure/Certifications.

  • Adding New Services.

  • Adding New Rates for Services.

  • Removing Services, Licensures, Rates.

  • Retroactive Service Rate Increases.

• Making a one-time payment to a vendor without an executed SOW.

• Reallocations of paid funds to another fund source.

Steps to Take (LOD):

• Download the LOD Template here: Commonly Used Forms

• If there are any new Projects, Fund Sources, Providers, or other important information, please reach out to Falling Colors (support@fallingcolors.com) to schedule a preliminary meeting with our team to discuss these details. These new items must be set up in the Falling Colors application prior to the LOD being submitted for implementation in NMSTAR.

  • If no meeting is needed, please submit the LOD Draft to FCC.

• Drafts of LODs and/or BLODs must be submitted to support@fallingcolors.com for FCC review once approved by the Lead Agency and prior to signature routing. This is to ensure FCC is aware of the requested change(s), has the ability to add additional comments, consider impacts, and has reviewed/approved the LOD for implementation in NMSTAR and it is ready for signature routing.

• FCC-reviewed and approved LODs and BLODs must be routed to FCC CEO Jorie Koster-Hale (jorie@fallingcolors.com) for Final Signature and for FCC to implement the LOD in the NMSTAR Application.

• Falling Colors will generally execute LODs within 7-14 days after all final signatures are obtained. Please note that LODs involving complex changes may take longer.