Request to Open Billing Window

To request to open a billing window, please fill out the form attached below and submit it to necessary Lead Agency Staff.

Staff Registration

All Star user requests must have vendor administrator or executive contact approval.

This means either the vendor administrator or executive sends the email, or they are cc’d. Each agency has at least one vendor administrator, who is the designated person able to add users, remove users, and update permissions. It also has an executive contact whose name was included on registration documents. If you are unsure who these people are, we are happy to help you identify them.

Please email your request to support@fallingcolors.com

No forms are required at this time.

In your email, please include the following:

1. The new user’s First Name and Last Name.

2. The new user’s Email Address.

3. The Provider Site / Location the user will be entering information for - this is important if your agency has more than one site listed in Star.

4. The specific Projects the user will need access to.

5. The level of access the user will need. It will be one of three choices:

   1. Vendor Access

   2. Vendor Administrator Access

   3. Financial Administrator Access (only for agencies submitting claims to the State)

As a very helpful shortcut, you may request mirrored access if there is another employee at your site that you wish to replicate the permissions of.

Removing Users:

If you are requesting to Remove a user, simply email support@fallingcolors.com with the First Name, Last Name, and Email Address of the user who no longer needs access to Star. Vendor Administrator approval is required.