Tour: Incidents
- Tracy Archuleta
- Emily Goleski
The Critical Incident Reporting system provides a means of electronically submitting Incident Reports to the Licensing and Certification Authority Bureau (LCA).
Provider Staff can view all Incidents that they have created at their location when they log in on the Incident Dashboard.
Incident Report filters will retain a user’s selections even after navigating away from the list and/or logging out of the application.
If the Location filter is cleared, the system will auto-clear the Organization filter as well.
Incidents can be opened/edited when the Edit selection is active.
"Survey PDF" refers to the pre-investigation, and "Report PDF" refers to the investigation-onward (which has more info and condenses the original report's info). The “Download Report PDF” option will only be available for Incident Reports that have reached the Investigation phase. Incidents that have not yet reached Investigation will only have one type of PDF, which can be downloaded using the Survey PDF link.
New Incidents that have not been submitted can be Abandoned by clicking the Delete selection.
Provider Staff can add a new Incident by clicking on the + icon.
As Provider Staff fill out an Incident, the system keeps track of how many questions are available and how many have been answered completely. For completed sections, it displays a green checkmark, and for sections where there is missing information still requiring entry, the system displays a red exclamation mark.
If the user indicates that clients, staff, or 3rd party were involved, the system will ask the number involved for each and will add additional sections to be filled out for each.
Users can expand and collapse sections to navigate thru the report or click the Previous and Next buttons.
An Incident Report can be begun and saved, then edited and finished at a later time.
When all questions have been answered, the system will display a Complete button allowing the user to:
Complete and then submit the report to their designated Reviewer
Skip Review and submit directly to LCA, or
Abandon the report.
After a report is submitted to LCA, it will go through a triage process. The receiving agent can enter comments in each section of the report, and can either accept and assign it to an LCA Agent for investigation, or return it to the originator for clarifications/additional information.
Once a report has been assigned to an Agent for investigation, they can open the report and view all the details. LCA Agents have several tabs including the Overview, Activity, Contacts, and Attachments.
Overview
The Overview tab displays brief information about the Incident including when and where it occurred, who was involved, and a description of the incident.
Activity
The Activity tab displays all the events that have taken place on the incident.
LCA Agents can add additional activities such as Called, Visited, Sent Corrective Action Plan, and Accepted Corrective Action Plan by clicking on the + icon.
Contacts
The Contacts tab displays all Contacts associated with the Incident.
LCA Agents can add additional contacts such as Parole Officers, Guardians, Parents, etc. by clicking on the + icon.
Attachments
The Attachments tab displays any attachments that have been uploaded and associated with the incident.
LCA Agents can add additional attachments such as videos, hard copy files, photos, etc. by clicking on the + icon.
LCA Agents can also set the Agent, Acuity, Flags, Source, Disposition, and Status for incidents.