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Consumer Satisfaction Survey (CSS)

The New Mexico Consumer, Family/Caregiver, and Youth Satisfaction Project (CFYP) is a yearly effort to survey the satisfaction of New Mexico Adult individuals, Family/Caregivers, and Youth receiving state-funded mental health and substance abuse treatment and support services.

The CFYP surveys serve two purposes:

• To inform a quality improvement process to strengthen services in New Mexico; and,

• To fulfill federally mandated data reporting requirements.

Adults and family members of youth in care answer the survey through telephone interviews. Telephone interviews were obtained from a pool of randomly selected individuals or families who received behavioral health services from New Mexico Medicaid or Behavioral Health programs between July and January. There is a separate Youth Report that surveys youth in detention and shelters available in late fall by CYFD.