Submit an Open Billing Window Request

Billable windows can be easily updated to the needed billable start date by submitting a request to Falling Colors Support by completing the following form and receiving approval from the Lead Agency.

What is a billable window?

Billable windows in STAR are set to span from the 1st of the previous month to the current date to encourage timely filing in STAR. Providers will encounter an error message regarding timely filing issues when they attempt to submit services for dates of service outside of the current billable window.

Billable windows span from the 1st of the previous month to the current date. For example, if today is 10/15, the current billable window will be set to 9/1.

Billable windows reset on the 1st of each month. For example, on 11/1, the billable window will update from 9/1 to 10/1. Unless, it is specifically requested otherwise.

Requests to reset a billable window are valid for 30 days in STAR. If a request to reset the billable window is submitted on 10/15, it will be valid until 11/15 and will not be effected by the typical reset date configuration.

How do I submit an Open Billing Window Request?

Please download and submit the following form:

Date of Request: Enter the date the request is being submitted on.
Organization Name: Enter the name of the Provider/Vendor the request is for.
Requestor Name: Enter the name of the individual requesting that the billable window be opened.
Requestor Email Address: Enter the email address of the Requestor.

Project Name(s) listed in STAR: Indicate the name of the Project that the billable window needs to be opened for. Please indicate only as the PROJECT is listed in STAR and do not include Fund Sources, as billable windows can only be opened for Projects and not Fund Sources.
Date to open window back to: Indicate the date that the billing needs to be rendered for.

Explain the reason for this request: Indicate the reason that the billable window needs to be reopened for. (Ex: timely filing, staff turnover, missed billing, etc.)
1. This reason will be entered into STAR and can be reviewed on the Lead Agency Report.

To be filled out by the Lead Agency only:

Program Manager: the authorizing individual should list their name here.
Date: Indicate the date that the request was reviewed.
Approved or Denied?: Indicate if the request is approved or denied.
If Denied, Indicate Reason: Enter additional information if needed.

Providers Submission Instructions:

Once you have completed the Green sections, submit the request to the corresponding Lead Agency authorizer for review and approval. Open billing window requests must be authorized by the Lead Agency in order for Falling Colors Support to process them.

Lead Agency Submission Instructions:

Once you have completed reviewing the Green sections and given your approval in the Blue sections, submit the request to Falling Colors Support (support@fallingcolors.com) for processing.

Who needs to approve my Open Billing Window Request?

Agency	Authorizer	Email Address
ALTSD	Consuelo Holdridge	Consuelo.Holdridge@altsd.nm.gov
BHC	Stanford Kemp, Raymond Duran	Stanford.Kemp1@hsd.nm.gov
BHSD	Cynthia Gonzales or Consuelo Mondragon	cynthia.gonzales@hsd.nm.gov consueloa.mondragon@hsd.nm.gov
CYFD BHS	Cynthia (Cindy) Keiser	cynthia.keiser1@cyfd.nm.gov
CYFD DV	Cynthia (Cindy) Keiser	cynthia.keiser1@cyfd.nm.gov
CYFD PS	Erika Lujan, Melissa Lopez, Theresa True	erika.lujan@cyfd.nm.gov melissaj.lopez1@cyfd.nm.gov theresa.true@cyfd.nm.gov
DDC	David Gonzales or Deana (Dee) Reyes	davids.gonzales@ddc.nm.gov deana.reyes@ddc.nm.gov
DOH ERD	Liza Suzanne, Melodie White, or Naja Druva	liza.suzanne@doh.nm.gov melodie.white@doh.nm.gov naja.druva@doh.nm.gov
DOH OSAH	Susan Acosta	Susan.Acosta@DOH.nm.gov
DOH SBHC	Kristin Oreskovich	kristin.oreskovich@doh.nm.gov
ECECD HV	LouAnn Sanchez Lovato, Angela Cde Baca,	louann.sanchezlovat@ececd.nm.gov angela.cdebaca@ececd.nm.gov
ECECD PRQI	Kassandra Gonzales	kassandra.gonzales@ececd.nm.gov
HED	Stanford Kemp	Stanford.Kemp1@hsd.nm.gov

Lead Agency: Billing Window Request History Report

Lead Agency Financial Approvers can review Billing Window Requests submitted in STAR by running the Billing Window Request History Report.

Log in to STAR.
Navigate to your Invoices (Lead Agency) link.
Click Run Report under Run Reports for Overview.
Select the Billing Window Request History report.

The report will generate a list of all Open Billing Window Requests processed for this Lead Agency and the projects you have access to. This can be filtered by:
1. From Date: The from date of the specified date range.
2. To Date: The to date of the specified date range.
3. Provider: The name of the Provider the request was for.
4. Location: If the Provider has multiple sites, you can filter to the specific site.
5. Program: the Program that the requested project falls under.
6. Project: the Project the request was for.
Update these fields as desired and then click Run Report.

The report will populate based on the specified fields and show the following fields:
1. Provider: the name of the requesting Provider/Site.
2. Program/Project: The Program and Project affiliated with the request.
3. Request:
  1. The Date the Request was submitted on.
  2. The Individual who requested the request.
  3. The Reason indicated on the request.
4. Status: Approved or Denied.
5. Billing Window Current: The billable start date at the time of the request.
6. Start Date Requested: The billable start date per the processed request.