Billable windows can be easily updated to the needed billable start date by submitting a request to Falling Colors Support by completing the following form and receiving approval from the Lead Agency.
What is a billable window?
Billable windows in STAR are set to span from the 1st of the previous month to the current date to encourage timely filing in STAR. Providers will encounter an error message regarding timely filing issues when they attempt to submit services for dates of service outside of the current billable window.
Billable windows span from the 1st of the previous month to the current date. For example, if today is 10/15, the current billable window will be set to 9/1.
Billable windows reset on the 1st of each month. For example, on 11/1, the billable window will update from 9/1 to 10/1. Unless, it is specifically requested otherwise.
Requests to reset a billable window are valid for 30 days in STAR. If a request to reset the billable window is submitted on 10/15, it will be valid until 11/15 and will not be effected by the typical reset date configuration.
How do I submit an Open Billing Window Request?
Please download and submit the following form: 
Date of Request: Enter the date the request is being submitted on.
Organization Name: Enter the name of the Provider/Vendor the request is for.
Requestor Name: Enter the name of the individual requesting that the billable window be opened.
Requestor Email Address: Enter the email address of the Requestor.
Project Name(s) listed in STAR: Indicate the name of the Project that the billable window needs to be opened for. Please indicate only as the PROJECT is listed in STAR and do not include Fund Sources, as billable windows can only be opened for Projects and not Fund Sources.
Date to open window back to: Indicate the date that the billing needs to be rendered for.
Explain the reason for this request: Indicate the reason that the billable window needs to be reopened for. (Ex: timely filing, staff turnover, missed billing, etc.)
This reason will be entered into STAR and can be reviewed on the Lead Agency Report.
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