When a Healthcare Provider submits a Plan of Care to an MCO, the MCO Manager at that MCO location receives an email notification.
When a Healthcare Provider submits a Plan of Care to any MCO, any user with a “CARA Admin” role at an Oversight organization receives an email notification.
When an MCO Manager assigns a Plan of Care to a Care Coordinator, the Care Coordinator receives an email notification.
When a Care Coordinator or MCO Manager unassigns a Plan of Care, the MCO Manager at that MCO location receives an email notification.
Note: This email notification will only be sent if the Plan of Care is completely unassigned by a Care Coordinator. If the Care Coordinator is changed to a second user, the MCO will not be notified.
When a Care Coordinator is unassigned from a Plan of Care (either by switching to someone else or unassigning from the Plan of Care altogether), that Care Coordinator receives an email notification.
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