The DDC application has 3 primary system users:
DDC Coordinators:
A coordinator will:
Register clients
Create cases
Update case data and close cases as appropriate
Create referrals to service providers
Close referrals to service providers
Have access to all client level data
Upload documents
Share documents with appropriate providers
Have oversight of all vendor activities
Approve, Deny, or Mark for Corrections invoices submitted for billing from providers
Vendors:
Responsible for registering clients, referrals, services, notes, documents, and billing.
Star will support a new Referral-Only Provider role.
Referral-Only Vendor:
View, accept and decline referrals
Close accepted referrals
View case documents that have been shared with them by a coordinator
Upload case documents and replace or remove documents they’ve uploaded
Bill appropriate services for an active referral
Note: A referral-only provider cannot register clients or bill for services not associated to a case referral.
Tip: To request access for a new user at your facility-Send an email request to support@fallingcolors.com. Please provide the Name of the Organization and Location, person’s First and Last Name, their Email Address, and the permissions needed based on the list above.