If there is a change in your provider’s organization's banking information, your EFT information must be updated in Star NMStar in order to prevent disruption of payment. Please reach out to us at Support@FallingColors.com for assistance.
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Your
organization must complete the EFT form found on this page with all updated information and ensure that it has been signed by the organization’s Signatory Authority.
The Vendor Administrator
for your
organization must receive the completed/signed form from the organization’s Signatory Authority and upload it into Star.
a. To upload the new EFT document, a Vendor Admin user must log in to StarNMStar.
b. Then, select the Vendor Administration link under System Administration.
c. Scroll to the bottom of the Vendor Profile and locate the old EFT Form under Required Documentation.
d. Click on the Trash Can icon to delete the old EFT Form.
e. Then, upload the new EFT form and click Save.
3. Once the new EFT form has been uploaded, the Vendor Admin must contact Falling Colors Support at support@fallingcolors.com and inform them that the form is ready for processing.
4. Falling Colors Support with will then review the update updated form from the Vendor Profile and update the account information. This will automatically generate two micro-deposits, under $1.00, to the updated bank account.
5. Star will send an automatic reminder to the Billing Contact to inform them that the micro-deposits have been sent. It will ask that they respond back with both micro-deposit amounts once they’ve been posted to the bank account.
6. The provider will respond to Falling Colors Support by confirming both micro-deposit amounts. Then, Falling Colors Support will verify the amounts in StarNMStar, which ensures that all future payments will be routed correctly from FCC to the provider’s organization’s updated bank account.
Falling Colors Support will then also call the Provider to verbally confirm the micro-deposit amounts as well.