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Unable to determine the fund source or the fund source has been exhausted. Please contact the State Agency responsible for your claims funding to verify available funds.
The first thing to check here is whether or not there is in fact any funding available to bill for. The availability of funding is the responsibility of the State Agencies that use STAR, not STAR itself. If you are unsure whether funding is in fact available, please check with your State Agency contacts first:
For CYFD, contact
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Cindy Keiser:
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For BHSD, contact
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Lisa Salazar:
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If you know for a fact there should be funding available, next check some basic aspects of the claim. If you notice anything amiss, correct and resubmit. Things to look at in particular, for this error:
The main billing facility / NPI
The client’s name and ID number
The client’s diagnosis (diagnosis affects whether mental health or substance use funds are used)
If everything seems to be correct, please contact Falling Colors Support, and we will take a look at what might be going on.
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One or more clients associated with this service have mandated data that has not been updated within six months. Or, if a timely check-in was completed, it is lacking a diagnosis code.
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This could be for one of two reasons:
The client is not Activated in the relevant claims project. You can easily fix this in the record’s Projects tab by clicking Activate.
In some rare cases, the user entering the Mandated Data doesn’t have full access to the claims project. Make sure anyone updating information for client records you are billing for has full access to the claims project in STAR.
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This service exceeds the maximum allowable units per day.
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You will need to activate each staff member before you can bill for their services. If you get this message, this means either:
The activation is missing. Bring up the staff record. Then, submit an activation for the staff member at the relevant site in the Update Staff Status section to enable this staff member for billing.
The activation is missing for the correct site. A staff member may be active, but not at the correct facility. Ensure you are selecting the right facility by using the drop-down menu on the right side of the Update Staff Status section.
The date is too late for billing. The provider’s activation date must coincide with or precede the date of service. The activation date should reflect the time the provider began providing services at that location, not the date that the staff record was created in STAR. To change this, all it requires is to add the needed activation record. The system is set up for you to have multiple activation records for the same staff at the same facility, so you don’t need to delete the old one if you do not wish to. STAR will be looking at the earliest date.
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Outside timely filing restrictions
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