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The Incident Reporting System provides a digital mechanism for submitting Incident Reports to the Licensing and Certification Authority Bureau. These reports are intended to facilitate a process of ongoing evaluation to address concerns that help improve service quality for State of New Mexico consumers who are receiving receive behavioral health services by identifying and correcting important issues.
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When a report is completed by a “Staff” type user at a provider, they submit the report for review. In exceptional cases, this review can be skipped.
A user with a “Reviewer” role is notified to look over the report for completeness and quality.
The Reviewer adds comments and makes changes to the report as needed.
The Reviewer can return the report to the originator for revisions, or submit it to the LCA for Triage.
Reports returned to the originator trigger a notification to the originator, who can make revisions based on the comments from the Reviewer.
Reports submitted to the LCA for Triage Review trigger a notification to LCA Triage users.
The Triage user adds comments to the report, then either returns the report to the Provider for revisions , or Accepts the report as Complete.
Reports returned for revision trigger notifications to the necessary Provider users, who revise the report based on the comments from the LCA Triage user.
Provider users resubmit the report to LCA for another Triage Review.
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