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Vendors that will be submitting claims must have completed Vendor Registration with Falling Colors and will need STAR system access for the Claims Project to pre-register the claims clients. Please fill out the staff registration form located on the Manuals-Guides tab on bhsdstar.org and submit it submit a request to support@fallingcolors.com to register vendors.
If you have any questions regarding Vendor Registration or about the STAR application, contact us at support@fallingcolors.com
If you have questions about the Claim MD application, contact their support team at (855) 757-6060 x2
For details on 837 P and I required fields refer to the 837 Companion Guide on the Manuals-Guides tab on http://bhsdstar.org here: 837 Companion Guide .
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Client Eligibility and Registration
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Prior to submitting claims, you must also register your client in STAR. Specifics and How-to Guides on the client registration process are located on bhsdstar.org.To register a client, review our guide here: Client Registration
Billing Rules
No Shows
Vendors cannot bill for no-shows.
Vendors should not charge a deposit or advance payment for a potential missed appointment or no-show.
Vendors may not bill for services not rendered.
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Invalid Service Code Combinations and Max Units
| 1 | Claims Rules |
| 2 | The activity amount cannot exceed the available funds (allocated amount - (paid + outstanding)) |
| 3 | The amount must be greater than $0.00 |
| 4 | The service dates must fall within the service billable window |
| 5 | The client must be registered in Star at the Vendor organization |
| 6 | The procedure code must be on the Vendor's approved fee schedule |
| 7 | The billing facility/site NPI cannot be missing or not be a match to BHSDStar Vendor Registration |
| 8 | The facility/site NPI and Name cannot be missing or not be a match to BHSDStar Vendor Registration |
| 9 | The Vendor's Vendor Registration must be approved to submit claims |
| 10 | The Rendering Provider must be registered in Star at the Facility/Site where the Service was Rendered |
| 11 | H0019 cannot be billed for greater than 180 Units per client |
| 12 | H0020 cannot be billed for Clients under 18 |
| 13 | 90791 or 90792 cannot be billed with 99201-99215 for the same date of service |
| 14 | 96101 cannot be billed with 96102 or 96103 for the same date of service |
| 15 | 96118 cannot be billed with 96119 or 96120 for the same date of service |
| 16 | H0015 cannot be billed with H0018,0114,0124,0134,0144,H0010,H2033,H2017,S9480 for the same date of service |
| 17 | H0018 cannot be billed with H0019 or H2017 or S9480 or H0015 or 99201-99205 or 99211-99215 or 99354 or 99355 for the same date of service |
| 18 | H0019 cannot be billed with H0018 or S9480 or 99201-99205 or 99355 for the same date of service |
| 19 | H0031 cannot be billed with H2033 or T1007 for the same date of service |
| 20 | H2011 cannot be billed with H2033 for the same date of service |
| 21 | H2012 cannot be billed with 99221-99223 or 99231-99233 or H0018 or H0010 or H0015 or 96150 or 99201-99205 or S9480 for the same date of service |
| 22 | H2015 cannot be billed with H2033, H0010 or H0018 for the same date of service |
| 23 | H2030 cannot be billed with H2015 or H2033 or H0018 or H0019 or H0010 or 0114 or 0124 or 0134 or 0144 or 99221-99223 or 99231-99236 or 99251-99255 for the same date of service |
| 24 | H2033 cannot be billed with 99221-99223 or 99231-99236 for the same date of service |
| 25 | H2033 cannot be billed with S9482 or H2012 or T1005 or 96150 or 96151 or T1007 or H0002 or H0015 or S9480 or 99354 or 99355 or H0018 or H0019 for the same date of service |
| 26 | T1005 cannot be billed with H0041 or H0010 or H0018 or H0019 or 0114 or 0124 or 0134 or 0144 or 99234-99236 or 99251-99257 for the same date of service |
| 27 | T1007 cannot be billed with H2033 or H0010 or H0018 for the same date of service |
| 28 | T1016 cannot be billed with H2015 for the same date of service |
| 29 | T1502 cannot be billed with 90862 or H0020 for the same date of service |
| 30 | 90785 can only be billed with 90791, 90792, 90832, 90834, 90837, 90833, 90836, 90838, 99201-99255, 99304-99337, 99341-99350, and 90853 |
| 31 | H2015 cannot be billed more than 16 units for the same date of service |
| 32 | Services with a “15 min” unit type cannot exceed 32 units (8 hours) per day/client |
| 33 | Services with a “Per Hour” unit type cannot exceed 8 units (8 hours) per day/client |
| 34 | Services with a “Session”, “Product” or “Per Dose” unit type cannot exceed 1 unit per day/client |
| 35 | 90836 must be billed with 99201-99255, 99304-99337, 99341-99350 |
| 36 | 90838 must be billed with 99201-99255, 99304-99337, 99341-99350 |
| 37 | 90863 must be billed with 90832 or 90834 or 90837 or 90846 or 90847 or 90849, or 90853 for a client on a date of service |
| 38 | The claim cannot have already been accepted |
| 39 | T1007 can only be billed once every 90 days |
| 40 | H2011 U1 can only be billed Max of |
8 Units for the same date of service | |
| 41 | H2011 U2 can only be billed Max of |
8 Units for the same date of service | |
| 42 | H2011 U3 can only be billed Max of |
8 Units for the same date of service | |
| 43 | H2011 U4 can only be billed Max of 8 Units for the same date of service |
| 44 | H0031 cannot be billed with H2000 for the same date of service |
| 45 | H2000 cannot be billed with H0031 for the same date of service |
| 46 | H2000 cannot be billed with T1007 for the same date of service |
| 47 | T1007 cannot be billed with H2000 for the same date of service |
| 48 | T1007 cannot be billed less than 90 days from H2000 |
| 49 | H2000 cannot be billed with H2033 for the same date of service |
| 50 | 90853, 90863, and 90834 can only be billed Max of 4 Units for the same date of service |
| 51 | Start and End date must be in the same Service month |
| 52 | CYFD only pays claims for clients 21 and under |
| 53 | BHSD will only pay claims for clients 18 and older |
| 54 | H0047 cannot be billed with H0018 or H0019 |
| 55 | H0047 cannot be billed more than 90 consecutive days |
Timely Filing
Falling Colors must enforce the following timeframes for Vendors to submit all Claims:
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Fixing Rejected Claims or Claim Lines
If the Error States: | Possible Ways to Fix: |
Activity amount cannot exceed the available funds (allocated amount - (paid + outstanding)) | Correct the amount submitted to be less than the Remaining Balance located on your Project Home Page |
The amount must be greater than $0.00 | Correct the amount submitted to be greater than $0.00 |
The service dates must fall within the service billable window. | Insure the service dates are for current or previous month and not before 7/1/2021 for Claims |
The amount entered exceeds the total amount allocated for this project | Correct the amount submitted to be less than the Remaining Balance located on your Project Home Page |
The amount entered exceeds the service amount allowed for this project | Correct the amount submitted to be less than the Remaining Balance located on your Project Home Page |
The client is not registered in Star | Insure the client is registered at your organization |
This procedure code is not on the approved fee schedule. | Correct the service code to a code on your Vendor Fee Schedule |
The billing provider is not registered in Star | Insure the Billing NPI on the claims matches the Billing NPI in Vendor Registration |
The facility/site was missing or could not be matched in BHSDStar. | Insure the Facility NPI and Name match the Facility NPI and Name in Vendor Registration |
This provider has not been authorized to submit claims. | Contact support@fallingcolors.com to determine what steps still need to be completed |
The rendering provider is not registered in Star | Insure the Rendering NPI on the claims matches the Rendering NPI in Vendor Registration |
The fee schedule for this service could not be determined | Insure the Rendering Provider and their Licensure are entered in Vendor Registration and they are allowed to provide the service based on the Service Definition. |
The billing NPI cannot be found in Star | Insure the Billing NPI on the claims matches the Billing NPI in Vendor Registration |
This service is not on the approved fee schedule | Correct the service code to a code on your Vendor Fee Schedule |
The rendering provider is either not registered or not active at this location | Insure the Rendering Provider and their Licensure are entered in Vendor Registration |
Per diem services can only be billed one unit per day per client | Correct the Units on the Claim to be the allowable # of Units per Service Date |
H0020 cannot be billed for Clients <18 | Insure the client's DOB is correct and the client is over 18 |
H2015 cannot be billed more than 16 units for the same date of service | Correct the Units on the Claim to be less than 17 per Service Date |
H0019 cannot be billed for greater than 180 Units per client | Correct the Units on the Claim to be less than 180 for the client |
90863 must be billed with 90832, 90834, and 90837 | Correct the Claim to insure the codes are billed together for the client for the same date of service |
90791 or 90792 cannot be billed with 99201-99215 for the same date of service | Correct the Claim to insure the codes are NOT billed together for the client for the same date of service |
96101 cannot be billed with 96102 or 96103 for the same date of service | |
96118 cannot be billed with 96119 or 96120 for the same date of service | |
H0015 cannot be billed with H0018,0114,0124,0134,0144, H0010, H2033, H2017, S9480 for the same date of service | |
H0018 cannot be billed with H0019 or H2017 or S9480 or H0015 or 99201-99205 or 99211-99215 or 99354 or 99355 for the same date of service | |
H0019 cannot be billed with H0018 or S9480 or 99201-99205 or 99355 for the same date of service | |
H0031 cannot be billed with H2033 or T1007 for the same date of service | |
H2011 cannot be billed with H2033 for the same date of service | |
H2012 cannot be billed with 99221-99223 or 99231-99233 or H0018 or H0010 or H0015 or 96150 or 99201-99205 or S9480 for the same date of service | |
H2015 cannot be billed with H2033, H0010 or H0018 for the same date of service | |
H2030 cannot be billed with H2015 or H2033 or H0018 or H0019 or H0010 or 0114 or 0124 or 0134 or 0144 or 99221-99223 or 99231-99236 or 99251-99255 for the same date of service | |
H2033 cannot be billed with 99221-99223 or 99231-99236 for the same date of service | |
H2033 cannot be billed with S9482 or H2012 or T1005 or 96150 or 96151 or T1007 or H0002 or H0015 or S9480 or 99354 or 99355 or H0018 or H0019 for the same date of service | |
T1005 cannot be billed with H0041 or H0010 or H0018 or H0019 or 0114 or 0124 or 0134 or 0144 or 99234-99236 or 99251-99257 for the same date of service | |
T1007 cannot be billed with H2033 or H0010 or H0018 for the same date of service | |
T1016 cannot be billed with H2015 for the same date of service | |
T1502 cannot be billed with 90862 or H0020 for the same date of service | |
A claim line for this service has already been submitted within this date range | |
This service does not support a date range | Correct the claim to indicate correct date of service |
The number of days in the date range is not equal to the number of units submitted | Correct the claim to insure the # of days in the date range is equal to the # of Units and the Date correctly reflect when the client received the actual service |
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Disputes and Grievances
Should the Vendor have questions regarding payment the Vendor should address their questions, comments, or concerns to support@fallingcolors.com. Falling Colors will provide reasonable help to the Vendor in these types of requests or will forward those requests to the Collaborative. If Vendor is dissatisfied with any decision related to payment, Vendor agrees to address its grievance or dissatisfaction solely with the Collaborative Member Agency.
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