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Routine Deactivation
Accounts in Star will be disabled if the user has not logged in for 90 days.
Users will be informed about this deactivation when they create first password for their account and have logged in for the first time.
As the date of a user’s account disablement approaches, the system will notify them at 2-week, 1-week, and 1-day intervals. The email includes a link to the login page.
After expiration, they’ll receive an email informing them that they will have to send an email to support in order for their account to be reactivated. The email is sent with the support email, so users may simply respond to this email in order to request reactivation.
Updating Your Account Information
You can edit your User Name/Email Address and Update your password and notification preferences from within the application.
To Edit your Name and Email Address:
Click on your logged-in Name in the upper right corner.
Click Update Profile.
Click the field you want to edit and enter new information.
Click Update.
To Edit Password:
Click on your logged in Name in the upper right corner.
Click Change Password. You will be redirected to the Falling Colors portal to update your password.
Enter your Old Password.
Enter a New Password and confirm the new password.
A Continue Button will appear when the needed password fields have been filled.
