1. If you’ve noticed that uploads have stalled, open a support ticket with Methasoft as soon as you can. It’s important to reach out to Methasoft before Falling Colors, because they can take a first-hand look at the upload process and diagnose the issue.
https://netalytics.zendesk.com/hc/en-us/requests/new
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2. If Methasoft needs Falling Colors' help, they’ll reach out to us. However, if you do need our help, you can create a support ticket by emailing us at support@fallingcolors.com
This is also the email address for vendor admins to add, update, or remove staff permissions.
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3. It’s important that both Methasoft and Falling Colors know the IP address you are using for registry uploads. Make sure to have this information handy, to assist with troubleshooting.
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