Page Comparison

...

1. The first thing to check here is whether or not there is in fact any funding available to bill for. The availability of funding is the responsibility of the State Agencies that use STAR, not STAR itself. If you are unsure whether funding is in fact available, please check with your State Agency contacts first:

   1. For CYFD, contact Patricia ArchuletaCindy Keiser: patriciacynthia.archuleta@cyfdkeiser1@cyfd.nm.gov

   2. For BHSD, contact Lisa Salazar: lisa.salazar2@hsd.nm.gov

2. If you know for a fact there should be funding available, next check some basic aspects of the claim. If you notice anything amiss, correct and resubmit. Things to look at in particular, for this error:

   1. The main billing facility / NPI

   2. The client’s name and ID number

   3. The client’s diagnosis (diagnosis affects whether mental health or substance use funds are used)

3. If everything seems to be correct, please contact Falling Colors Support, and we will take a look at what might be going on.

...