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If you are requesting to Remove a user, simply email support@fallingcolors.com with the First Name, Last Name, and Email Address of the user who no longer needs access to Star. Vendor Administrator or Lead Agency approval is required.

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Provider Alert

FOR LEAD AGENCY USE ONLY: To request a Provider Alert, please fill out the Provider Alert template below and submit it to Stanford Kemp (Stanford.Kemp1@hsd.nm.gov), Operations Director of the BHC for review and approval.

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Letter of Direction (LOD)

FOR LEAD AGENCY USE ONLY: To request a Letter of Direction, please fill out the LOD Template below and submit it to FC Support at support@fallingcolors.com for review and implementation.

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