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As a very helpful shortcut, you may request mirrored access if there is another employee at your site that you wish to replicate the permissions of.

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Removing Users:

If you are requesting to Remove a user, simply email support@fallingcolors.com with the First Name, Last Name, and Email Address of the user who no longer needs access to Star. Vendor Administrator or Lead Agency approval is required.

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Provider Alert

To request to a Provider Alert, please fill out the Provider Alert template below and submit it to Stanford Kemp (Stanford.Kemp1@hsd.nm.gov), Operations Director of the BHC for review and approval.

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To request a Letter of Direction, please fill out the LOD Template below and submit it to FC Support at support@fallingcolors.com for review and implementation.

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Scope of Work (SOW)

To submit a lead agency-approved Scope of Work to FCC for signature processing, please complete the SOW template below and submit it to your Financial Services Manager for review and approval.

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The Financial Services Manager will then upload the SOW to the Secure File Transfer Portal (SFTP) for FC Support to process and let us know at support@fallingcolors.com. FC Support will then track the SOW and send it to the provider via SignEasy for review and signature. Once the SOW is signed, FC Support will upload the executed PDF to the SFTP folder for the lead agency records and review.

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