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If you are requesting to Remove a user, simply email support@fallingcolors.com with the First Name, Last Name, and Email Address of the user who no longer needs access to Star. Vendor Administrator approval is required.
Provider Alert
To request to Provider Alert, please fill out the Provider Alert template below and submit it to Stanford Kemp (Stanford.Kemp1@hsd.nm.gov), Operations Director of the BHC for review and approval.
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The approved Provider Alert should be submitted by either Stanford Kemp or Raymond Duran on behalf of Stanford to FC Support at support@fallingcolors.com for processing. FC Support will respond to the request once the alert has been scheduled for distribution and posting.
Letter of Direction (LOD)
To request a Letter of Direction, please fill out the LOD Template below and submit to FC Support at support@fallingcolors.com for review and implementation.
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Once the LOD draft is approved for implementation, FC Support will route the LOD for Signature to Jorie and Nick for review and Signature via SignEasy. The LOD will be implemented in STAR once the LOD has been signed by both parties.
Scope of Work (SOW)
To submit a lead agency approved Scope of Work to FCC for signature processing, please complete the SOW template below and submit to your Financial Services Manager for review and approval.
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The Financial Services Manager will then upload the SOW to the Secure File Transfer Portal (SFTP) for FC Support to process and let us know at support@fallingcolors.com. FC Support will then track the SOW and send to the provider via SignEasy for review and signature. Once the SOW is signed, FC Support will upload the executed PDF to the SFTP folder for the lead agency records and review.