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EndAt a glance, the following processes represent the end-to-end , invoicing process in Star comprises several processes/actions:

  • Service entry (pre-invoicing)

  • Invoice generation

  • Invoice Approval

  • Provider Corrections (if required)

  • Payment Approval

  • Payment

Below is a diagram depicting the general path(s) of an invoice. Invoice approval, followed by payment approval, is required before payment. Some invoices may be ‘sent back’ to the provider for corrections.

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An invoice can obtain several other sub-statuses (e.g., “In Review”, “Administrative Hold”, “Denied”) that are not depicted in this diagram; this is the general workflow.

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The following diagram represents all possible paths an invoice may travel, from its inception (invoice generation) to its termination (Invoice History).

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Service Entry (pre-invoicing)

Providers will record billable services in the Star application. These services will eventually be bundled into invoices. How they are bundled together, and when the invoice(s) gets created, depend on several factors (detailed in the next section).

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Invoice Generation

The system will generate an invoice for outstanding (i.e., non-invoiced) services which share the following attributes:

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After system generation, Approvers will see new invoices in a Pending Approval status on the Invoice List.

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Invoice Approval

Approvers will take action on invoices in a Pending Approval state. Approvers may approve, deny or require corrections; these actions will create movement and change the invoice’s status. Approvers may also choose to place an invoice on hold or in review; these actions will not create movement (invoice status will remain as ‘Pending Approval’) but will change the invoice’s sub-status.

If the invoice is approved, it will become subject for payment approval.

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Provider Corrections

An Approver (or Payor) may find a mistake with one (or more) of the services on an invoice. If the mistake can be fixed, the Approver can flag the invoice for corrections.

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Providers have 30 days to submit corrections. If the required corrections are not submitted within the 30 days, the invoice will be auto-denied.

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Payment Approval

Payment approval will occur every Wednesday by the corresponding paying agency.

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If payment is approved or denied, then the invoice will move to an Invoice History status, and no further action can be taken upon it.

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Payment

If Falling Colors is responsible for payment, then the invoice will be submitted for payment processing, and the funds will be deposited into the provider’s bank account within 2-3 days (processing times vary across banks / financial institutions).

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