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I’m trying to log in, but STAR won’t let me. What’s happening?
There are a number of reasons why this might be happening. Here is a troubleshooting list of the most common issues.
Before starting, though - what error message are you receiving? If you are having login issues, a message will appear below the login fields that will give you some information on what might be happening. It might make the situation clearer.
Here are some possibilities for what might be going on:
You don’t have a STAR account yet. STAR accounts must be explicitly requested by designated users. Please verify that an account has in fact been requested for you.
Your username is incorrect. All STAR usernames are email addresses - it would be the email address sent to us by the designated user who created your account. Include everything before and after the “@” - for example: yourname@email.com
Your account is inactive. See the question below for more details on how to deal with an inactive account.
Your password is incorrect. This happens to everyone. Verify that you’re entering the correct password. If you believe you’ve forgotten it, initiate a password reset by clicking on “Did you forget your password?”
Note: Falling Colors support staff do not know users' passwords and cannot create new passwords - the password reset process is the only way to log in, if you’ve forgotten your password.
You are at the incorrect page. From time-to-time users will end up on the wrong page. To access BHSDSTAR, you will need to go to star.bhsdstar.org
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STAR says my account is inactive. How do I log in?
There are three reasons why your account might be inactive:
You are logging in for the first time, but it is more than 24 hours since you received your login email. Login emails expire after 24 hours, but the Support Team is always able to send a new one. Simply email support@fallingcolors.com to request for a new login email.
You have not logged in for 90 days or more. Send an email to the Support Team with the subject line “Inactive Account,” and we will be happy to reactivate your account right away.
Very rare: your account has been deactivated by your organization. This can happen, though usually the organization will communicate with you. If you believe someone has deactivated your account, contact the staff who use STAR and review with them whether your account has been kept active.
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How do I change the name and/or email address on my account?
Simply send us an email at support@fallingcolors.com with the new information, and we’ll take care of that for you.